FAQ
Ordering Terms
Please review the following basic terms that govern your use of, and purchase of, products from WONTYMENYC.COM. Please note that your use of WONTYMENYC.COM constitutes your agreement to follow and be bound by those terms.
Customer Service
Questions or concerns? Please do not hesitate to contact us at [email protected] and we'll get back to you as soon as possible. Our business hours are Monday-Friday 10am-6pm EST.
Shipping & Delivery Time
Most orders are shipped within 2-4 business days of the order, however in some cases (such as holidays) please allow an extra 5-7 business days. Delivery time is based on the shipping method. See below for details.
Domestic (USA)
We currently offer USPS Priority Service as our carrier. Shipping prices are calculated using real time quotes and are based on weight and destination. Standard delivery time is 3-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week from ship date.
International
We currently offer USPS First Class International Shipping. Prices are calculated using real time quotes and are based on weight and destination. Standard delivery time for USPS First Class is 10-15 business days from date shipped, but may take longer depending on destination and customs. As of now, USPS does not offer delivery confirmation or tracking for international shipments, however a customs number is available through the customs form. Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery.
Disclaimer: WONTYMENYC or WONTYMENYC.COM is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact [email protected] if you have any questions.
Shipping Restrictions
None at the moment.
Return & Exchange Policy
All sales are final. No refunds accepted, no returns honored. Size exchanges and significantly factory defective items are accepted for exchange within 7 days from which shipment is received. We require that customers notify WONTYMENYC of any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition. Exchanges are not available for any product after 7 days.
Please note: all sale items purchased through discount code are FINAL SALE, not eligible for return or exchange.
Product Information
The prices displayed at WONTYMENYC.COM are quoted in U.S. Dollars and are valid and effective only in the United States.
Product Availability
Although availability may be indicated on WONTYMENYC.COM, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the WONTYMENYC.COM. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Sizing
All items are measured in inches. Width is measured from pit to pit (where sleeve opening meets body). Length is measured from High Point Shoulder (HPS) where the shoulder meets the neck opening to the hem (bottom of the garment).
Inaccuracy Disclaimer
From time to time there may be information on WONTYMENYC.COM that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Disclaimer
WONTYMENYC.COM and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that WONTYMENYC.COM shall not be liable for any damages of any kind related to your use of this site.